What you had to say

Patient Feedback

Some quotes from Chime patients:

"Everyone is so lovely here, we are so lucky to have this service."
"Fantastic service by very efficient and cheerful staff."
"Chime are amazing, I cannot get over the service."
"Great explanation and test carried out, very professional service."
"My audiologist was excellent and made me feel very relaxed."
"Staff exceptional and treated with care and respect." 
"Excellent service. Wonderful knowledgeable kind friendly staff. Thank you so much."
"Do exactly as you are doing now, my experience was brilliant, long may it continue."
"Love this place - staff very helpful!!"
"You were fantastic - repairing my hearing aids so quickly."

Chime Hearing Centre Patient Testimonials


Please also see our news articles for insightful updates and guidance from our staff.

At our Exeter locations you can select an appropriate postcard (WOW, Thanks, OK, Poor), leave a comment on the reverse (name optional) and post in the feedback box. All positive and negative feedback is reviewed and actioned by the Chime management team.

Alternatively go to our online form and let us know what you think by clicking below:

tell us what you think

You said, we did

Professional Surveys

  • We collect your feedback on an ongoing basis in order to improve our service and learn what you value.
  • In addition, we ask for regular feedback and openly invite our patients to complete feedback cards when visiting our clinics. 
  • We also hold focus groups where we continually learn from you the patient and involve you in service redesign and planned improvements.

Complaints Procedure

If you are unsatisfied with your experience and require a copy of the complaints procedure it can be accessed and downloaded below:

Complaints Procedure